ABOUT ME

An IT Consultant who always resolves complex task and issues with creative, reliable, and cost effective solutions.

Over four years of customer service and system administrator experience in demanding and hostile environments. Highly motivated individual who is a proven leader and system administrator. Extensive technical knowledge, including programming experience in Windows and Linux environments. Decisive communicator that has proven the ability to convey complex situations and solutions in a manner that any audience can understand.

Music

  • Blink 182
  • Angles and Airwaves
  • 21 Pilots
  • Imagine Dragons

Movies

  • Harry Potter
  • Iron Man
  • Maze Runner

Traveling

  • France
  • Scotland
  • Afghanistan
  • Iraq

Books

  • Enders Game
  • Sekret Machines
  • Robopocalypse

MAJOR SKILLS

95%
Proper Planning & Documentation
85%
Windows
78%
Linux

RESUME

  • 2018
  • Returned To School

    January 2018

    Beginning in January I'll be attending Embry-Riddle Aeronautical University Majoring in Cyber Security and Intelligence, while minoring in Aeronautics so I can get my pilots license.

  • 2017
  • Setup EAM.WATCH

    November 2017

    EAM.WATCH is a website for tracking and logging HF Radio communication broadcasted by the USAF.

    It began as a personal hobby of recording and logging transmissions, but when I realized there was an entire community of people that were doing the same thing I decided to build a public website log that could be shared with the entire community.

    While its not always up-to-date and definitely doesn't contain every broadcast, its an interesting look into the frequency of USAF broadcasts that can be correlated to real-world events.

  • Resigned From Ulster Savings Bank

    August 2017

    Resignation Letter

    Due to the lack of opportunities to advance in my career, and managements continuing ignorance of critical issues I felt the best path for myself was to leave.

    I wish the best of luck to the orginization, as well as the managment in resolving the issues that I brought to their attention but they choose to ignore and not resolve.

    I also wish them the best of luck in figuring out and implementing best practices dating back to 2008, if they choose to do so.

  • Office 2010 Deployment

    August 2017

    Led the effort to ensure managment was aware that Office 2007 would no longer be supported by Microsoft as of 10/10/2017 since the begining of the year.

    Setup the automated deployment of Office 2010 to over 300 computers, on both 32-bit and 64-bit computers.

    The deployment also involved moving from MAK keys, to a KMS server to better facilitate the needs of the orginization.

  • IT Documentation and Run-Book

    July 2017

    Centralized several data sets of information into one database.

    The database created a single view for all network infrastructure to better assist in generating documentation for Audits, as well as any event that would require restoration.

    Combined infromation that was contained within VMWare, Symantec Backup and Recovery, as well as any configurations provided by any vendors.

    This database would provide IT the ability to quickly get any information they needed during down-time to restore servers as quickly as possible.

  • ShareHolder.IO

    February 2017

    Built and Deployed ShareHolder.IO; a Bitcoin Escrow Service

    Enables users to create contracts and process them without any assistance.

    Provides ensurance that contract will be completed; or funds will be returned.

    This site was built as a personal project to get a better understanding of bitcoin transactions while using the Bit-Wasp/bitcoin-php Library

  • Password Filter Install

    January 2017

    Led the effort to install password filter software on all domain controllers as well as client software on all computers.

    Enabled custom password requirements and different password policies for different groups of users.

    Client software was an optional install that provided end users with extra information on what the password requirement is.

  • Year in Review

    January 2017

    Supported and Maintained 15 Locations, 600 Computer Objects, 730 User objects, 20 Physical Servers, and 170 Virtual Servers.

    Assisted in resolving 1535 Help Desk Trouble tickets with issues ranging from password resets to computer moves and common computer related issues

  • 2016
  • Active Directory Cleanup & Restructure

    August 2016 - November 2016

    Led the effort to restructure and cleanup Active Directory

    Created a Disabled OU and was successfully able to identify move over 1000 unused user and computer accounts ensuring they could not be used by any malicious actor.

    Created a logical structure based on computer location and user department and function enabling the use of Group Policy Objects

    Implemented several GPO’s to ensure application specific settings were deployed to user to reduce the number of helpdesk calls and tickets.

  • Virtual Office

    June 2016 - September 2016

    Implemented a Virtual office in AWS enabling quicker response times from applications and increased user productivity

    Using Microsoft Remote desktop and Session Brokerage a multi server virtual office was setup providing users access to buisness applications in a secure envrionment

    Main purpose was to investigate the feasibility of this as a solution to a network path degradation issue with the applications backend

    Setup Roaming profiles for user within the virtual office as such features had not been implemented and to ensure they would have the same profile regardless on what server they were logged into.

  • Remote Office Server Upgrades

    January 2016 - March 2016

    Assisted with the implementation and deployment of several VMWare hosts to branch offices to support ease of administration of remote servers.

    Assisted with the deployment of a Windows VM to each host as a replacement for the physical Server that was pre-existing at the remote offices

  • Core System Migration

    August 2015 - May 2016

    Assisted in a core system overhaul.

    Enabled Distributed File System, and Name-Spaces to ease administrative overhead and reducing the total number of updates/patches needing to be installed from 13 to 2.

    Automated the manual deployment process of program specifc configuration to every computer.

    Automated Program specific printer configuration using Group Policy.

  • 2015
  • Systems Analyst

    August 2015 - Present

    Started as as a Full time Systems Analyst at Ulster Savings Bank

  • EAOS - United States Navy

    January 2015

    Separated From the Navy

  • 2014
  • Developer

    2014

    Created DynamicCode.Ninja a future subset of CloudMy.IT LLC

    Specializing in code development for CMS systems

    Code hosted on Github

  • System Administrator and Network Engineer ISO OND

    124 Days

    Deployed as a System Administrator and Network Engineer in support of Operation New Dawn.

    Responsible for the oversight and routine hardware maintenance of [REDACTED] servers.

    Responsible for the oversight and routine software and hardware maintenance of many computers running Windows 7, [REDACTED] servers running VMWare ESXI, and [REDACTED] virtual servers running Windows Server 2008.

    Resolved [REDACTED] trouble calls and incidents that minimized mission downtime for several sites worldwide.

    Upgraded power cabling to allow both A and B power to each server to ensure mission capability in the event of any power issues.

    Coordinated the sanitation and destruction of a significant amount of electronic equipment in preparation of a site closure to include [REDACTED] individual hard drives, and computers

    Completed the back-up of data and the migration of multiple user accounts to an enduring site to support the retrograde strategy with minimal downtime for any users.

    Dedicated 37 hours assisting a satellite communications division antenna realignment to enable a second transmission path with 99% resources availability for analysts and coalition forces collaborating efforts.

  • System Administrator ISO JSOC

    2014

    Installed multiple windows 7 workstations for a time-constrained Joint Special Operations Command requirement while simultaneously identifying, troubleshooting, and resolving several system faults.

  • 2013
  • Lead Trainer

    2013

    Trained 14 Joint military personnel on job policies, procedures, and requirements resulting in the seamless deployment of mission ready service members.

  • Founder & CEO

    2013

    Founded CloudMy.IT LLC

  • System Administrator

    126 Days

    Supported several red and green zone locations

    Direct support to [REDACTED] individual users

    Responsible for the maintenance, upgrades, and repairs to many computers throughout each location.

    Responsible for the upgrade from Windows XP to Windows 7 on all computers

    Led the restructuring effort of several hundred Active Directory objects to allow for better administration

    Resolved [REDACTED] individual trouble tickets for multiple locations ranging from initial user setup, email issues, to corrupt profile issues.

    Ensured data flow tools and communications were fully operational, directly impacting the success of Internal Security Assistance Force operations

  • System Setups

    2013

    Built several critical server packages responsible for housing multiple users and mission data.

    Each package included [REDACTED] physical hosts virtualizing several Windows Server 2008 VMs enabling Active Directory service, A Net-Backup Server, Exchange, as well as a File Server.

  • 2012
  • Assigned to a Team

    2012

    Member of a [REDACTED] team supporting many individual sites across the globe.

    Responsible for troubleshooting and maintaining several thousand individual computers as well as the oversight of upgrading all operating systems from Windows XP to Windows 7

    Responsible for supporting [REDACTED] users with any issues they experienced.

    Responsible for maintaining hundreds of servers running Windows Server 2003 and Windows Server 2008

    Led the resolution of several hundred pieces of equipment and customer incidents throughout numerous hostile regions

    Efforts directly enabled time sensitive operations to be transmitted worldwide with a 99% mission accomplishment rate

  • Assigned to NSA/CSS

    2012

    Assigned to the National Security Agency/Central Security Service, Fort Meade Maryland

  • 2011
  • A School

    2011

    Attended The United States Navy Cryptologic Technician Maintenance "A" School

  • Enlisted

    January 2011

    Enlisted as a CTM (Cryptologic Technician Maintenance)

  • 2010
  • Student

    2010

    Attented SUNY Ulster - Network Administration

CONTACT

New Paltz

New York 12561

Email: willg@1337hax.org